Last updated: September 22, 2026
All subscription purchases are generally non-refundable once a billing period has begun. Please read the full policy below for details and exceptions.
All fees paid for Nexdial subscriptions are non-refundable unless otherwise stated in these terms. This includes monthly subscription charges, additional user seat purchases, and plan upgrade fees. Once a subscription period has started and you have been given access to the platform, that period's fee cannot be refunded.
Nexdial may offer a free trial period to new users. If you cancel your subscription before the free trial ends, you will not be charged. No refund applies to the trial period itself.
We may consider a refund in the following limited circumstances: (a) You were charged for a subscription but were unable to access the platform due to a technical fault on our side, and the issue was not resolved within 72 hours of reporting; (b) You were charged twice for the same subscription period due to a system error. In such cases, refunds will be processed to the original payment method within 7–10 business days.
If you believe a charge was made in error, please contact us within 48 hours of the transaction at billing@nexdial.com with your invoice number and payment details. We will investigate and respond within 5 business days.
If you upgrade to a higher plan and later wish to downgrade, no partial refund will be issued for the unused portion of the higher plan. Your account will remain on the higher plan until the end of the current billing period.
If you cancel your account, you will retain access until the end of your current billing period. No prorated refund will be issued for remaining days in the billing cycle.
If your subscription expires and you do not renew, your account will be suspended. Your data is preserved for 30 days post-expiry. No refund is applicable for expired subscriptions.
If you initiate a chargeback without first contacting us, your account may be immediately suspended pending investigation. We encourage you to contact us to resolve any billing disputes before involving your bank or payment provider.
To request a refund under eligible circumstances, email us at: billing@nexdial.com\n\nPlease include:\n- Your registered email address\n- Invoice number\n- Reason for refund request\n\nWe will review and respond within 5 business days.
We reserve the right to update this Refund Policy at any time. Changes will be communicated to active subscribers via email.
Contact our billing team directly and we'll do our best to help.
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